During the past few weeks pharmacy store closures, strikes, and walk-outs at major drug store chains have been in the news. CTPF’s Pharmacy Benefit Manager, Express Scripts, has provided the following guidance for members impacted by these interruptions.  

• Members can fill their medication at an alternative location within the same chain. Call ahead to determine which pharmacies in your area may be fully staffed.  

• Members can call their doctor to have their prescription transferred to another pharmacy. 

• Members can take their prescription bottle directly to another pharmacy to transfer their prescription to that pharmacy. 

We strongly encourage members  to refill prescriptions as soon as eligible to help minimize the impact of any interruption. CTPF Medicare Plan enrollees (except for members enrolled in the Humana Group HMO plan) can call Express Scripts at 1-800-864-1416 for additional assistance. All other members can call their carriers directly, if needed.