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Answers to Your Retirement Questions

Counselors are available to answer individual questions about retirement and health insurance and to help you complete your retirement application. Phone, video, and in-person counseling appointments are available. Members should call Member Services at 312.641.4464 or send an email to to schedule an appointment. Note: Walk-in appointments are not accepted. Visitors need to be added to the building's security list in advance of their visit. 

  • Members visiting CTPF for an in-person appointment must present a valid, government-issue photo ID to the building’s security team. Proof of COVID-19 vaccination and a health screening form are required upon entry (form available here).
  • US Mail processing may be delayed. Send benefit applications, forms, and documents by fax 312.641.7185 or email an attachment (.pdf or .jpg format) to to ensure prompt processing.

COVID-19 Vaccination Policy

CTPF requires everyone who enters the office to be up-to-date on their COVID-19 vaccination and to provide proof of vaccination upon entry. You are up to date with your COVID-19 vaccines when you have received all doses in the primary series and all boosters recommended for you, when eligible. Suitable forms of proof of vaccination include:  

  • The record of immunization from a health care provider or pharmacy 
  • A copy of the COVID-19 Vaccination Record Card or medical record 
  • A copy of immunization records from a public health, state, or tribal immunization information system