Counselors are available to answer individual questions about retirement and health insurance and to help you complete your retirement application. Phone, video, and in-person counseling appointments are available. Appointments are also required to drop off forms and applications. Members should call Member Services at 312.641.4464 or send an email to memberservices@ctpf.org to schedule an appointment. Note: Walk-in appointments are not accepted. Visitors need to be added to the building's security list in advance of their visit.